Refund Policy
Effective Date: July 24, 2026
Ninja LLC and Ninja Supplements LLC are collectively referred to in this Refund Policy as “Ninja,” “we,” “us,” or “our.”
This Refund Policy applies to eligible products purchased directly through ninjaup.com.
Purchases made from another retailer, distributor, marketplace, gym, store, or other third party are subject to that seller’s return and refund policies and must be handled directly through the original place of purchase.
Please review this Refund Policy before opening or using a product.
1. Return Eligibility
To be eligible for a return:
The customer must contact Ninja Support within 15 calendar days after delivery of the order.
The product must be unopened, unused, and in its original packaging.
Any safety seal, protective seal, shrink wrap, or tamper evident packaging must remain intact.
The product and packaging must be in new, undamaged, and resalable condition.
The product must have been purchased directly through ninjaup.com.
The customer must provide the Ninja order number, order confirmation, receipt, or other acceptable proof of purchase.
The return must be approved by Ninja before the merchandise is mailed.
Products that do not satisfy all applicable eligibility requirements may be denied, returned to the customer at the customer’s expense, or disposed of without a refund where appropriate.
Approval to send a return does not guarantee that a refund will be issued. All returned merchandise is inspected after it is received.
2. Supplements and Consumable Products
For health, safety, and product integrity reasons, supplements and other consumable products cannot be returned after they have been opened or used.
A supplement is considered opened if its lid, seal, shrink wrap, safety covering, individual packet, container, or other protective packaging has been opened, removed, broken, punctured, or altered.
Ninja cannot accept returns or issue refunds solely because a customer:
Does not like a flavor, taste, texture, smell, color, sweetness level, or consistency.
Changes their mind after opening the product.
Experiences results that differ from their expectations.
Does not achieve a particular result.
Accidentally orders the wrong product, flavor, or quantity and opens it.
Decides not to use the product after opening it.
Has an individual intolerance, sensitivity, or reaction that was not caused by a product defect.
Customers are responsible for reviewing the product description, Supplement Facts, ingredients, allergen information, warnings, directions, serving size, caffeine content, and other available information before purchasing and using a product.
Nothing in this section limits any remedy required by applicable law for a defective, contaminated, damaged, misrepresented, or incorrectly supplied product.
3. Apparel and Nonconsumable Products
Eligible apparel must be unworn, unwashed, unaltered, free from stains, odors, hair, deodorant marks, and other signs of use, and returned with all original tags and packaging.
Apparel that has been worn, washed, damaged, altered, or returned without its original tags is not eligible for a return.
Other eligible nonconsumable merchandise must be unused, undamaged, complete, and returned in its original packaging.
4. Final Sale Products
The following purchases are final sale and are not eligible for return, exchange, or refund unless the product arrives damaged, defective, incorrect, or a remedy is otherwise required by applicable law:
Opened or used supplements and consumable products.
Products with broken, removed, punctured, or altered seals or protective packaging.
Clearance products.
Products specifically marked “Final Sale.”
Sale, promotional, or discounted products when the product listing, offer, or applicable promotion clearly identifies the purchase as final sale before the order is submitted.
Free products, promotional gifts, samples, and complimentary merchandise.
Personalized, customized, or specially produced merchandise.
Products that have been damaged, altered, improperly stored, or mishandled after delivery.
Products purchased from a third party rather than directly through ninjaup.com.
The use of a discount code does not, by itself, make an otherwise eligible product final sale unless the applicable offer clearly identifies the purchase as final sale before the order is submitted.
Any legally required remedy remains available regardless of a final sale designation.
5. Starting a Return
Before sending any merchandise to Ninja, email support@ninjaup.com and include:
Your full name.
Your Ninja order number.
The product or products you wish to return.
The quantity of each product being returned.
The reason for the return.
Photographs of the product and packaging if requested.
Ninja Support will review the request and confirm whether the merchandise appears eligible for return.
Do not send merchandise to Ninja before receiving return instructions.
Merchandise sent without prior approval, sufficient identifying information, or compliance with this Refund Policy may not be accepted or refunded.
Return requests sent through Instagram, Facebook, TikTok, or another social media platform are not official return requests.
6. Return Address
After receiving return approval, eligible merchandise should be securely packaged and sent to:
Ninja Supplements
1127 Royal Palm Beach Blvd
Suite 469
Royal Palm Beach, FL 33411
United States
The customer must include the order number and any return information requested by Ninja Support inside the package.
Merchandise should not be mailed to this address until Ninja Support has confirmed that the return is eligible.
7. Return Shipping
Customers are responsible for return shipping costs unless the return results from an incorrect, damaged, or defective product and Ninja has approved another arrangement.
Return shipping costs are not refundable.
Ninja strongly recommends using a trackable shipping service and retaining the tracking number and shipping receipt until the return has been completed.
The customer is responsible for the returned merchandise until it is delivered to Ninja.
Ninja is not responsible for a return that is lost, damaged, delayed, misdirected, or delivered to an incorrect address while being shipped back by the customer.
Ninja does not accept packages sent postage due or collect on delivery.
8. Inspection of Returned Merchandise
Receiving a returned package does not automatically mean the return has been approved.
Ninja will inspect the returned merchandise to confirm that it:
Matches the approved return request.
Was purchased directly through ninjaup.com.
Was returned within the applicable return period.
Remains unopened, unused, undamaged, and resalable.
Contains the original product, packaging, tags, components, and promotional items where applicable.
If a return does not meet the requirements of this Refund Policy, Ninja may deny the refund.
If a return is denied, Ninja may offer to send the merchandise back to the customer at the customer’s expense.
Merchandise that cannot lawfully, safely, or reasonably be reshipped may be disposed of.
9. Refund Amounts
For an approved return, Ninja will generally refund the eligible product purchase price actually paid by the customer.
Unless otherwise required by law, the following amounts are not refundable:
Original shipping charges.
Expedited shipping charges.
International shipping charges.
Return shipping costs.
Customs duties.
Import taxes.
Tariffs.
Brokerage charges.
Inspection fees.
Carrier fees.
Other costs associated with shipping, delivery, refusal, customs processing, or return transportation.
If a discount applied to the original order, any approved refund will be based on the discounted amount actually paid for the returned product.
If returning an item changes the customer’s eligibility for an order level discount, promotion, free product, shipping benefit, reward, bundle price, or other offer, Ninja may adjust the refund to reflect the terms of the original promotion.
10. Refund Method and Processing Time
Approved refunds will generally be issued to the original payment method used for the purchase.
Ninja will not ordinarily issue a refund to a different card, account, person, or payment method.
Please allow up to 10 business days after Ninja receives and approves the returned merchandise for the refund to be processed.
After Ninja processes a refund, the customer’s bank, credit card issuer, or payment provider may require additional time to post the credit to the customer’s account.
Ninja does not control financial institution processing times.
Original payment processing, bank, or currency conversion differences may affect the final amount displayed for an international refund.
11. Exchanges
Ninja does not guarantee direct product exchanges.
If an eligible customer wants a different product, flavor, size, or item, Ninja may require the customer to complete an approved return and place a separate order for the replacement merchandise.
Product availability and pricing are not guaranteed while a return is being processed.
12. Order Changes and Cancellations
Orders begin processing after they are submitted.
Ninja cannot guarantee that an order can be changed or canceled after it has been placed.
If you need to request a cancellation or correct an order, email support@ninjaup.com as soon as possible and include your order number.
A cancellation request is not effective until Ninja confirms the cancellation.
An order that has already been processed, packed, transferred for fulfillment, or shipped may not be canceled.
If the merchandise is otherwise eligible, the customer may request a return after delivery under this Refund Policy.
Shipping charges incurred before a cancellation can be completed may not be refundable where permitted by law.
13. Subscription Orders
Subscription orders are recurring product purchases and are subject to the same return eligibility requirements as other orders.
A subscription cancellation does not cancel, reverse, or refund an order that has already been processed, charged, packed, transferred for fulfillment, or shipped.
Unopened subscription products may be eligible for return only if they satisfy all applicable requirements of this Refund Policy and are not otherwise final sale.
Subscription commitments, cancellations, and changes are governed by Ninja’s Terms of Service and the subscription terms accepted when the customer enrolled.
Customers may submit a request to cancel the automatic continuation of a subscription through an available cancellation option within their Ninja account or by emailing support@ninjaup.com with the subject line “Cancel Subscription.”
A request submitted before the initial three shipment commitment has been completed will prevent the subscription from automatically continuing after the third required shipment.
It does not cancel the customer’s obligation to purchase and pay for the three shipments included in the initial commitment, except where applicable law requires otherwise or Ninja approves an exception.
Messages sent through social media do not cancel a subscription.
14. Damaged, Defective, or Incorrect Products
If an order arrives with visible shipping damage or contains an incorrect product, the customer must contact support@ninjaup.com within 48 hours after the carrier records the order as delivered.
If a customer discovers a suspected product defect, contamination, tampering, packaging failure, broken seal, or other quality issue that was not reasonably apparent at delivery, the customer should discontinue use and contact support@ninjaup.com promptly after discovering the issue.
Please include:
Your full name.
Your Ninja order number.
A clear description of the issue.
Clear photographs of the affected product.
Clear photographs of the shipping box, mailing label, internal packaging, and any visible damage, when applicable.
The product lot number and expiration date, when available.
Any additional information reasonably requested by Ninja Support.
Keep the affected product, container, shipping box, mailing label, and all packaging materials until Ninja confirms that they may be discarded.
Ninja may require additional photographs, product identification information, lot information, or return of the affected merchandise before providing a resolution.
After reviewing the claim, Ninja may replace the affected product, provide store credit, issue an appropriate refund, or offer another legally permitted resolution.
Damaged or incorrect products are generally replaced rather than refunded when an identical replacement is reasonably available, except where another remedy is required by applicable law.
Ninja may be unable to approve a visible shipping damage or incorrect product claim when the customer reports the issue more than 48 hours after delivery, discards the product or packaging before the claim is reviewed, or fails to provide reasonably requested evidence.
Ninja may be unable to approve a suspected defect or quality claim when the customer does not report the issue promptly after discovery, discards the affected product or identifying information, or fails to provide reasonably requested evidence.
Nothing in this section limits any right or remedy that cannot lawfully be excluded or restricted.
15. Products Damaged After Delivery
Ninja is not responsible for damage caused after delivery by circumstances including:
Improper use.
Failure to follow product directions.
Improper storage.
Exposure to excessive heat, moisture, sunlight, freezing temperatures, or other unsuitable conditions.
Accidents, neglect, alteration, or mishandling.
Normal wear and tear.
Damage caused by another person, animal, or third party.
Such products are not eligible for a return or refund unless otherwise required by law.
16. Lost or Missing Shipments
Lost packages, missing packages, tracking issues, packages marked delivered but not located, carrier investigations, and shipping claims are governed by Ninja’s Shipping Policy.
Customers must follow the carrier contact and investigation requirements described in the Shipping Policy.
Ninja may require the carrier’s investigation to be completed, or the applicable investigation period to expire, before determining whether a replacement, refund, or other resolution is appropriate.
A package marked as delivered by the carrier is not automatically eligible for a refund.
17. Refused, Unclaimed, and Undeliverable Shipments
Refusing a shipment, failing to collect a shipment, or allowing a shipment to be returned as undeliverable does not automatically entitle the customer to a refund.
If merchandise is returned to Ninja because of:
An incorrect or incomplete address supplied by the customer.
Refusal by the recipient.
Failure to collect the package.
Unsuccessful delivery attempts.
Failure to respond to the carrier.
Failure to pay applicable customs or import charges.
Another circumstance attributable to the customer or recipient.
Ninja will inspect the returned merchandise before determining whether any refund is available.
Any refund will be limited to merchandise that is returned in its original, unopened, undamaged, and resalable condition.
Original shipping charges are not refundable.
Return shipping charges, carrier fees, customs charges, duties, taxes, brokerage fees, and other expenses incurred because of the refusal or failed delivery may be deducted from any available refund where permitted by law.
If the customer requests reshipment and Ninja approves it, the customer will be responsible for the new shipping charges and any other applicable costs.
18. International Orders
International returns are subject to the same eligibility requirements as domestic returns.
International customers are responsible for return shipping, tracking, customs documentation, duties, taxes, brokerage charges, and other costs associated with returning merchandise unless Ninja expressly approves another arrangement.
Ninja does not refund customs duties, import taxes, tariffs, brokerage fees, inspection fees, currency conversion charges, or other amounts collected by a government, carrier, financial institution, or third party.
If an international shipment is rejected, held, abandoned, seized, destroyed, or refused by customs or another government authority, no refund will be issued unless the merchandise is physically returned to Ninja in its original, unopened, undamaged, and resalable condition.
Any refund for returned international merchandise may be reduced by original shipping charges, return shipping charges, customs charges, duties, taxes, brokerage fees, carrier fees, and other costs incurred in connection with the shipment where permitted by law.
Customers are responsible for confirming that products may lawfully be purchased, possessed, and imported into their destination before placing an order.
Additional international shipping terms are contained in Ninja’s Shipping Policy.
19. Purchases From Third Party Sellers
Ninja can process returns and refunds only for eligible products purchased directly through ninjaup.com.
Products purchased from an independent retailer, distributor, marketplace, gym, store, reseller, or other third party must be returned to the original seller in accordance with that seller’s policies.
Ninja cannot issue a refund for money collected by another seller.
If proof of purchase is unavailable or does not establish that the product was purchased directly through ninjaup.com, Ninja may deny the return request.
20. Rewards, Points, and Promotional Benefits
If an order is returned, refunded, canceled, disputed, or determined to be fraudulent, Ninja may remove or adjust any points, credits, rewards, referral benefits, promotional benefits, or tier progress earned through that transaction.
Rewards, points, coupons, promotional credits, and similar benefits have no cash refund value unless otherwise required by law.
If rewards or promotional credits were used toward an eligible purchase, any approved refund will be handled in accordance with the applicable Rewards rules and promotion terms.
21. Chargebacks and Payment Disputes
Customers should contact support@ninjaup.com promptly if they do not recognize a charge or believe there is a problem with an order, refund, or subscription.
Filing a chargeback or payment dispute does not automatically establish that a refund is owed or replace the requirements of this Refund Policy.
Ninja may provide the payment processor, card issuer, bank, or other financial institution with relevant transaction information, including:
Order and payment records.
Subscription authorization records.
Customer communications.
Website and checkout records.
Shipment tracking and delivery confirmation.
Return and refund records.
Policies accepted during checkout.
Evidence of product or service fulfillment.
Ninja may suspend an account, subscription, pending order, reward balance, or future purchasing privileges while a dispute is being investigated or when fraudulent or abusive payment activity is identified.
Nothing in this section limits any right the customer may have under applicable law or an applicable payment card agreement.
22. Refund Abuse and Fraud
Ninja may deny a return or refund and may restrict an account when it reasonably determines that a customer has engaged in return abuse, refund abuse, fraud, deception, policy manipulation, repeated false claims, altered evidence, unauthorized payment activity, or another misuse of Ninja’s policies.
Ninja may consider relevant account, order, delivery, return, refund, subscription, and payment history when reviewing suspected abuse or fraud.
Nothing in this section permits Ninja to deny a remedy that is required by applicable law.
23. Exceptions Required by Law
This Refund Policy does not exclude, restrict, or modify any consumer right or remedy that cannot lawfully be excluded, restricted, or modified.
If applicable law requires a return, refund, replacement, cancellation, or other remedy that differs from this Refund Policy, Ninja will provide the legally required remedy.
24. Changes to This Refund Policy
Ninja may update this Refund Policy to reflect changes in its products, services, shipping destinations, return procedures, business practices, or legal obligations.
The updated Refund Policy will be posted on this page with a revised effective date.
Changes will apply prospectively from the stated effective date unless applicable law requires otherwise.
25. Contact Ninja
For questions or problems concerning an order, cancellation, return, refund, damaged product, incorrect item, subscription, shipment, or payment, contact Ninja Support:
Ninja LLC
1127 Royal Palm Beach Blvd
Suite 469
Royal Palm Beach, FL 33411
United States
Email: support@ninjaup.com
Please include your order number when contacting Ninja about an existing order.
Please use email for all order, cancellation, return, refund, damaged product, incorrect item, subscription, shipment, payment, or other customer service matters.
Ninja’s Instagram, Facebook, TikTok, and other social media accounts are intended primarily for social media, marketing, and community engagement.
Messages sent through social media are not considered official return requests, refund requests, cancellation requests, subscription cancellation requests, or customer support requests.
Messages sent through social media may not be reviewed by the team responsible for orders, payments, subscriptions, shipping, returns, refunds, damaged products, or account issues.
To submit an official customer support request, email support@ninjaup.com.