Terms of Service
Effective Date: July 24, 2026
These Terms of Service govern your access to and use of ninjaup.com, including purchases, subscriptions, accounts, rewards, content, features, tools, and services made available through the website.
Ninja LLC and Ninja Supplements LLC are collectively referred to in these Terms of Service as “Ninja,” “we,” “us,” or “our.”
By accessing the website, creating an account, placing an order, enrolling in a subscription, or otherwise using the website or its services, you agree to these Terms of Service and all policies incorporated into them, including Ninja’s Privacy Policy, Shipping Policy, and Refund Policy.
If you do not agree to these Terms of Service, do not use the website or purchase products through it.
1. Eligibility and Acceptance
You must be at least 18 years old and legally capable of entering into a binding agreement to place an order, create an account, or enroll in a subscription through the website.
By using the website, you represent that:
You meet these eligibility requirements.
The information you provide is accurate and complete.
You will use the website and any products purchased through it only for lawful purposes.
You will comply with all applicable laws, regulations, product labels, directions, and warnings.
Ninja may refuse service, restrict access, cancel orders, suspend accounts, or terminate accounts when reasonably necessary to protect Ninja, its customers, the website, or third parties, or to address suspected fraud, misuse, unlawful activity, or violations of these Terms.
2. Website Use
Ninja grants you a limited, personal, revocable, nonexclusive, and nontransferable right to access and use the website for lawful personal shopping and informational purposes.
You may not:
Use the website for an unlawful, fraudulent, abusive, or unauthorized purpose.
Interfere with the operation, security, or availability of the website.
Introduce viruses, malicious code, or other harmful materials.
Attempt to gain unauthorized access to accounts, systems, or information.
Scrape, copy, harvest, or systematically collect website content or customer information without written permission.
Impersonate another person or provide false or misleading information.
Use the website or its content to infringe the rights of Ninja or another person.
Purchase products for unauthorized resale, diversion, export, or distribution.
Ninja may investigate suspected violations and take any action reasonably necessary to protect its rights and operations.
3. Product Information
Ninja makes reasonable efforts to present accurate product descriptions, ingredients, photographs, pricing, availability, directions, and other information.
Product packaging, formulas, ingredients, flavors, colors, designs, weights, serving sizes, and other details may occasionally change. Customers should review the current product label and packaging received with the order before using a product.
Website photographs and colors may appear differently depending on the customer’s screen, device, lighting, or display settings.
Ninja may correct errors, inaccuracies, or omissions and may update product information at any time. If a material error affects an order, Ninja may contact the customer, correct the order, or cancel and refund the affected purchase.
4. Supplement and Health Information
Information provided on the website, through the Ninja AI Assistant, in marketing materials, in customer communications, or on social media is provided for general informational and educational purposes only.
It is not medical advice and is not intended to diagnose, treat, cure, or prevent any disease or medical condition. It is not a substitute for advice from a qualified physician or other licensed healthcare professional.
Customers should consult a qualified healthcare professional before using any dietary supplement, particularly if they:
Are pregnant or nursing.
Are under 18 years old.
Have a medical condition.
Have an allergy or sensitivity.
Take prescription or over the counter medication.
Are scheduled for surgery or medical treatment.
Are sensitive to caffeine, stimulants, or any listed ingredient.
Customers must read and follow all product labels, ingredient disclosures, serving instructions, age restrictions, contraindications, and warnings before use.
Unless the applicable product label specifically states otherwise, Ninja products are intended for healthy adults. Do not exceed the recommended serving.
Discontinue use and seek appropriate medical attention if you experience an adverse reaction or concerning symptoms.
Statements concerning dietary supplements have not been evaluated by the United States Food and Drug Administration. Dietary supplements are not intended to diagnose, treat, cure, or prevent any disease.
5. Individual Results
Product experiences and results vary among individuals. Testimonials, reviews, photographs, examples, endorsements, or statements describing another person’s experience do not guarantee that anyone else will achieve the same or similar results.
Results may depend on numerous factors, including diet, activity, health, age, body composition, consistency, individual response, and use of other products or medications.
Ninja does not guarantee any particular physical, performance, wellness, weight management, energy, recovery, or other result.
6. Orders and Order Acceptance
Submitting an order does not guarantee acceptance. An order is accepted when Ninja confirms or fulfills it.
Ninja may decline, limit, hold, or cancel an order for reasons including:
Product unavailability.
Pricing or product information errors.
Payment authorization problems.
Suspected fraud or unauthorized activity.
Unusual purchasing patterns.
Quantity restrictions.
Suspected unauthorized resale or distribution.
Shipping or import restrictions.
An incorrect or incomplete address.
A violation of these Terms or another Ninja policy.
If Ninja cancels an order after payment has been collected, Ninja will refund the applicable amount to the original payment method, except where a payment is subject to a dispute, chargeback, fraud investigation, or other lawful restriction.
7. Pricing, Taxes, and Payment
Prices are displayed in the currency shown during checkout and may change without notice.
Customers are responsible for all charges displayed and accepted during checkout, including product prices, shipping charges, applicable taxes, and any other disclosed charges.
International orders may also be subject to duties, tariffs, brokerage fees, customs charges, taxes, or other government charges that are not collected by Ninja. These charges are governed by the Shipping Policy and are generally the recipient’s responsibility.
By submitting payment information, you represent that:
You are authorized to use the selected payment method.
The payment and billing information is accurate.
You authorize Ninja and its payment processors to charge the total amount displayed during checkout.
Ninja does not directly store complete payment card information when payment information is handled by a third party payment processor.
8. Pricing and Website Errors
Ninja may correct typographical errors, pricing errors, inaccurate promotions, incorrect product descriptions, shipping errors, inventory errors, or other mistakes at any time.
If a product is listed at an incorrect price or with materially incorrect information, Ninja may cancel the affected order and issue an appropriate refund, even if an order confirmation has already been sent.
A website or checkout error does not require Ninja to provide a product, discount, reward, promotion, shipping method, or other benefit on incorrect terms.
9. Promotional Codes and Discounts
Promotional codes, discount codes, offers, and sales:
Are subject to their stated terms and expiration dates.
May apply only to eligible products or customers.
May not be combined unless Ninja expressly permits it.
Have no cash value.
May be limited to one use per customer, account, household, address, or order.
May be modified or discontinued as permitted by law.
A promotion applies only when it is successfully accepted and displayed during checkout. Discounts generally cannot be applied after an order has been submitted.
Ninja may reject or cancel the use of a code or promotion that was obtained, shared, reproduced, or used improperly, fraudulently, or contrary to its stated terms.
The use of a discount code does not, by itself, make an otherwise eligible product final sale unless the applicable offer clearly identifies the purchase as final sale before the order is submitted.
10. Product Subscriptions
Certain eligible products may be offered through Ninja’s Subscribe and Save program.
By enrolling in a subscription, you authorize Ninja and its payment processors to automatically charge the payment method associated with the subscription for recurring orders at the price, frequency, and terms disclosed when you enroll.
Ninja’s standard subscription offer provides a 15 percent discount in exchange for an initial commitment of three scheduled monthly shipments, unless different terms are clearly displayed when the customer enrolls.
By selecting that offer, you agree to purchase and pay for all three monthly shipments included in the initial commitment.
The product price and subscription discount disclosed at enrollment will apply to the three required shipments, except for changes in applicable taxes, shipping charges, or other charges that are permitted by law and disclosed before you are charged.
After the initial three shipment commitment has been completed, the subscription continues automatically at the disclosed frequency until canceled.
You may submit a request to cancel the automatic continuation of a subscription at any time by using a cancellation option available in your account or by emailing support@ninjaup.com with the subject line “Cancel Subscription.”
If a cancellation request is submitted before the initial three shipment commitment has been completed, the request will prevent the subscription from automatically continuing after the third required shipment. It will not cancel your obligation to purchase and pay for the remaining shipments included in the initial commitment, except where applicable law requires otherwise or Ninja approves an exception.
If a cancellation request is submitted after the initial commitment has been completed, it must be received before the next recurring order has been processed.
Cancellation does not reverse or cancel an order that has already been processed, charged, packed, transferred for fulfillment, or shipped.
Any exception approved by Ninja does not waive the subscription terms for other customers or future subscriptions.
11. Subscription Payments and Changes
Customers are responsible for maintaining current payment, billing, shipping, and contact information for their subscriptions.
If a recurring payment fails, Ninja may:
Retry the payment method.
Request updated payment information.
Delay or suspend the recurring order.
Cancel the subscription.
Restrict future subscription enrollment when there has been misuse or repeated payment failure.
Ninja may change or discontinue subscription products, future prices, discounts, shipment frequencies, or program features.
When legally required, Ninja will provide advance notice before a material change applies to an existing subscription.
If a subscribed product becomes unavailable, Ninja may delay the shipment, contact the customer, provide an appropriate substitute only with the customer’s agreement, or cancel and refund the affected order.
Customers should send subscription questions and cancellation requests to support@ninjaup.com.
Messages sent through Instagram, Facebook, TikTok, or another social media platform are not official subscription cancellation requests.
12. Shipping and Delivery
All orders are subject to Ninja’s Shipping Policy.
Ninja currently offers domestic shipping within the United States and international shipping to eligible addresses in Canada and Australia.
Available shipping methods, charges, and estimates are displayed during checkout. Processing time is separate from carrier transit time.
Selecting 2 Day Delivery or Overnight Delivery does not eliminate Ninja’s standard order processing period.
Delivery dates and transit periods are estimates unless Ninja expressly states otherwise. Ninja cannot guarantee carrier schedules or customs processing times.
Customers are responsible for providing a complete and accurate shipping address and for promptly reporting any known address error to support@ninjaup.com.
International customers are responsible for confirming that products may lawfully be purchased, possessed, and imported into the applicable destination.
Customs delays, import restrictions, duties, rejected shipments, seizures, lost packages, damaged orders, carrier investigations, and refused or undeliverable shipments are governed by the Shipping Policy.
13. Returns and Refunds
Returns, refunds, exchanges, damaged or defective products, incorrect items, final sale products, promotional purchases, refused shipments, and return eligibility are governed by Ninja’s Refund Policy.
Customers must contact support@ninjaup.com before returning merchandise.
Sending merchandise to Ninja does not guarantee that a return or refund will be approved. Any returned merchandise must satisfy the requirements of the Refund Policy.
Original shipping charges, expedited shipping charges, international shipping charges, customs charges, duties, taxes, brokerage fees, and return shipping costs are not refundable unless otherwise stated in the Refund Policy or required by law.
14. Chargebacks and Payment Disputes
Customers should contact support@ninjaup.com promptly if they do not recognize a charge or believe there is a problem with an order.
Filing a chargeback or payment dispute does not automatically establish that a refund is owed.
Ninja may provide the payment processor or financial institution with relevant information concerning the transaction, including order records, subscription authorization, communications, tracking information, delivery confirmation, policies accepted during checkout, and evidence of product or service fulfillment.
Ninja may suspend an account, subscription, pending order, reward balance, or future purchasing privileges while a payment dispute is being investigated or after fraudulent or abusive payment activity.
Nothing in this section limits any right a customer may have under applicable law or a payment card agreement.
15. Ninja Rewards
Participation in Ninja Rewards is subject to the terms displayed on the Rewards page and any additional program rules communicated by Ninja.
Points, benefits, tiers, referral credits, discounts, and rewards:
Have no cash value.
Cannot be sold or transferred unless Ninja expressly permits it.
May be subject to expiration or redemption restrictions.
May be adjusted when an order is returned, refunded, canceled, disputed, or determined to be fraudulent.
May be modified or discontinued where permitted by law.
Ninja may correct reward balances and may suspend or terminate participation when it reasonably believes that an account has engaged in fraud, abuse, manipulation, duplicate account activity, unauthorized referrals, or another violation of the program rules.
Questions about Ninja Rewards should be sent to support@ninjaup.com.
16. Customer Accounts
Customers may be able to create an account to manage orders, subscriptions, rewards, addresses, or other website features.
You are responsible for:
Providing accurate account information.
Protecting your password and login credentials.
Restricting access to your account and devices.
Promptly notifying Ninja of suspected unauthorized account activity.
You are responsible for activity occurring through your account to the extent permitted by law.
Ninja may suspend, restrict, or close an account that is inactive, compromised, duplicated, fraudulent, abusive, or used in violation of these Terms.
17. Reviews and Customer Content
Customers may submit product reviews, photographs, comments, feedback, testimonials, questions, or other content.
By submitting content for publication or promotional use, you grant Ninja a worldwide, nonexclusive, royalty free, transferable, and sublicensable license to use, reproduce, modify, adapt, publish, display, distribute, and promote that content in any media, subject to applicable privacy and consumer protection laws.
You represent that:
You own or have permission to submit the content.
The content is truthful and based on your genuine experience when presented as a review or testimonial.
The content does not violate another person’s intellectual property, privacy, publicity, or other rights.
The content is not unlawful, deceptive, threatening, defamatory, obscene, or malicious.
The content does not contain malware, spam, or unauthorized advertising.
Ninja may moderate, decline, or remove content that violates these Terms, applicable law, or website standards.
Ninja is not obligated to publish or retain submitted content.
18. Intellectual Property
The website and its contents, including the Ninja name, branding, logos, characters, mascots, artwork, product names, packaging, graphics, photographs, videos, text, designs, software, and other materials, are owned by or licensed to Ninja and are protected by intellectual property laws.
No Ninja content may be copied, reproduced, modified, distributed, sold, displayed, used commercially, or used to create derivative works without prior written permission, except for limited personal and noncommercial use of the website as expressly permitted by these Terms.
Nothing on the website grants any ownership interest or license in Ninja’s trademarks, copyrights, characters, branding, or other intellectual property except the limited right to access and use the website under these Terms.
19. Third Party Services and Links
The website may use or link to third party services, including payment processors, shipping carriers, social media platforms, analytics providers, email providers, review services, and other technology providers.
Ninja does not control third party websites or services and is not responsible for their content, availability, security, policies, or independent conduct.
Use of a third party service may be governed by that company’s terms and privacy policy.
20. Ninja AI Assistant
The website may include an automated or artificial intelligence based assistant intended to help customers locate general information about Ninja products, ingredients, orders, or store policies.
Responses generated by the Ninja AI Assistant may be incomplete, inaccurate, or outdated.
The Ninja AI Assistant does not provide medical advice, professional advice, or a guarantee concerning a product, order, policy, or outcome.
Customers should verify important information by reviewing the current product label, product page, applicable Ninja policy, order confirmation, or communication from Ninja Support.
For customer service matters requiring review or action, including order changes, shipping problems, returns, refunds, subscriptions, or account issues, email support@ninjaup.com.
A conversation with the Ninja AI Assistant does not itself modify an order, cancel a subscription, authorize a return, approve a refund, open a carrier claim, or create an official customer support request unless Ninja expressly confirms the action.
21. Privacy
Ninja’s collection, use, disclosure, and protection of personal information are governed by Ninja’s Privacy Policy.
By using the website, you acknowledge that you have had the opportunity to review the Privacy Policy.
22. Disclaimer of Warranties
To the fullest extent permitted by law, the website, its content, and its services are provided on an “as is” and “as available” basis.
Ninja does not warrant that:
The website will always be available, uninterrupted, secure, or error free.
Website information will always be complete, current, or free from errors.
Defects will always be corrected immediately.
The website or its servers will be free from viruses or harmful components.
Products or services will produce a particular result or meet every customer’s individual expectations.
To the fullest extent permitted by law, Ninja disclaims warranties not expressly provided by Ninja, including implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement.
Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded.
23. Limitation of Liability
To the fullest extent permitted by law, Ninja LLC, Ninja Supplements LLC, and their respective owners, officers, directors, employees, contractors, agents, affiliates, suppliers, service providers, licensors, and representatives will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or related to the website, products, services, orders, subscriptions, shipping, content, or these Terms.
This includes lost profits, lost revenue, lost data, loss of opportunity, business interruption, or replacement costs, even if the possibility of such damages was disclosed.
To the fullest extent permitted by law, Ninja’s total liability arising from a particular order, product, subscription, or transaction will not exceed the amount the customer paid to Ninja for the specific order, product, subscription shipment, or transaction giving rise to the claim.
These limitations do not apply to liability that cannot legally be excluded or limited.
24. Indemnification
To the fullest extent permitted by law, you agree to indemnify and hold harmless Ninja LLC, Ninja Supplements LLC, and their respective owners, officers, directors, employees, contractors, agents, affiliates, suppliers, service providers, licensors, and representatives from third party claims, liabilities, losses, damages, and reasonable costs arising from:
Your unlawful or unauthorized use of the website.
Your violation of these Terms.
Your violation of another person’s rights.
Content you submit.
Fraudulent, abusive, or unlawful conduct associated with your account or order.
This obligation does not apply to the extent a claim results from Ninja’s own conduct or where indemnification is prohibited by law.
25. Suspension and Termination
Ninja may suspend or terminate access to the website, an account, a subscription, rewards participation, or other services if Ninja reasonably believes that a customer has:
Violated these Terms or another Ninja policy.
Engaged in fraud, abuse, harassment, or unlawful conduct.
Misused promotional codes, rewards, referrals, subscriptions, payments, returns, or chargebacks.
Threatened the security or operation of the website.
Infringed Ninja’s or another party’s rights.
Termination does not eliminate payment obligations or liabilities that arose before termination.
Provisions that by their nature should continue after termination will remain in effect, including provisions concerning intellectual property, disclaimers, limitations of liability, indemnification, governing law, and dispute resolution.
26. Governing Law and Venue
These Terms and any dispute arising from or relating to the website, an order, a subscription, a product, or Ninja’s services are governed by the laws of the State of Florida, without regard to conflict of law principles.
Any legal proceeding arising from or relating to these Terms or the relationship between the customer and Ninja must be brought in a state or federal court with jurisdiction in Palm Beach County, Florida, unless applicable law requires otherwise.
Each party consents to the personal jurisdiction and venue of those courts.
Nothing in this section prevents either party from pursuing a claim in an appropriate small claims court or exercising a right that cannot lawfully be limited.
27. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or modified only as much as necessary to make it enforceable.
The remaining provisions will continue in full force and effect.
28. No Waiver
Ninja’s failure to enforce any provision of these Terms does not waive its right to enforce that provision or any other provision in the future.
Any waiver must be expressly provided by Ninja in writing and applies only to the specific matter for which it was given.
29. Assignment
You may not assign or transfer your rights or obligations under these Terms without Ninja’s prior written consent.
Ninja may assign or transfer its rights and obligations as part of a merger, acquisition, reorganization, sale of assets, business transfer, or other lawful transaction.
30. Entire Agreement
These Terms, together with the Privacy Policy, Shipping Policy, Refund Policy, subscription terms displayed during enrollment, promotion terms, Rewards rules, and any other policies expressly incorporated by reference, form the entire agreement between the customer and Ninja concerning use of the website and its services.
If a specific offer or program contains additional terms, those additional terms apply to that offer or program.
If there is a direct conflict, the more specific terms control for that particular matter, except where prohibited by law.
31. Changes to These Terms
Ninja may update these Terms to reflect changes in its website, products, services, subscriptions, business practices, or legal obligations.
The updated Terms will be posted on this page with a revised effective date.
Additional notice will be provided when required by law.
Changes will apply prospectively from the stated effective date.
Material changes affecting an existing subscription will be communicated as required by applicable law.
32. Contact Ninja
For questions or problems concerning an order, payment, subscription, shipment, return, refund, account, reward, product, or other customer service matter, contact Ninja Support:
Ninja LLC
1127 Royal Palm Beach Blvd
Suite 469
Royal Palm Beach, FL 33411
United States
Email: support@ninjaup.com
Please include your order number when contacting Ninja about an existing order.
Please use email for all order, payment, subscription, shipping, tracking, return, refund, account, reward, product, or customer service matters.
Ninja’s Instagram, Facebook, TikTok, and other social media accounts are intended primarily for social media, marketing, and community engagement.
Messages sent through social media are not considered official customer support requests, subscription cancellation requests, return requests, refund requests, or notices under these Terms. They may not be reviewed by the team responsible for orders, payments, subscriptions, shipping, returns, refunds, or account issues.
To submit an official customer support request, email support@ninjaup.com.