Support
Orders, subscriptions, shipping, returns, product questions. Send it and a real person answers within two business days, usually faster.
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What Do You Need
Do it yourself, right now
Track an orderEvery order and its tracking, in your account Manage Subscribe and SaveSwap flavors, delay a drop, change the products Points and rewardsHow you earn, how you spend, your balance Shipping policyTimes, costs and where we ship Refund policyHow returns and refunds workHow much is shipping?
In the US it is $5 flat, and free at $150 and over. The exact cost shows at checkout before you pay. The shipping policy has the detail for everywhere else.
Where is my order?
Tracking is on the order in your account and in the shipping email. If it has stalled, send us the order number above and we chase it.
How do I change or pause my subscription?
In your account under Subscription: swap flavors, add or remove products, delay the next drop by a week, or cancel after your third drop.
Something arrived wrong or damaged?
Send a photo and the order number and we sort it. The refund policy explains the rest.
Do codes work on the deal?
No, a deal never stacks with a code. Points always work, on the deal included.
