Shipping Policy
Effective Date: July 24, 2026
Ninja LLC and Ninja Supplements LLC are collectively referred to in this Shipping Policy as “Ninja,” “we,” “us,” or “our.”
This Shipping Policy applies to orders placed through ninjaup.com.
1. Order Processing
Orders are generally processed and handed to the shipping carrier within 3 to 5 business days after the order is placed. Business days are Monday through Friday, excluding federal holidays.
Processing time is separate from carrier transit time. Selecting 2 Day Delivery or Overnight Delivery changes the estimated transit time after carrier pickup. It does not eliminate or shorten Ninja’s order processing time.
Orders placed during weekends, holidays, major sales, product launches, or other high volume periods may require additional processing time.
You will receive a shipping confirmation with tracking information after your order ships. Tracking may take up to 24 hours to begin displaying movement after the carrier receives the package.
2. Domestic Shipping Within the United States
Available shipping methods and charges are displayed during checkout based on the order and delivery address.
Estimated transit times after carrier pickup are:
| Shipping Method | Estimated Transit Time |
|---|---|
| Ninja Discounted Flat Rate Shipping | 3 to 7 business days |
| 2 Day Delivery | Approximately 2 business days |
| Overnight Delivery | Approximately 1 business day |
These transit times are carrier estimates and are not guaranteed delivery dates. Weekends, holidays, weather, service interruptions, incorrect addresses, carrier delays, and high volume periods may affect delivery.
Some shipping methods may not be available for every address, destination, product, or order. The shipping options displayed during checkout are the options currently available for that order.
3. Expedited Shipping
2 Day Delivery and Overnight Delivery refer to estimated carrier transit time after the package has been processed and picked up by the carrier.
For example, an Overnight Delivery order may still require Ninja’s standard processing period before it is handed to the carrier.
Weekend and holiday delivery is not guaranteed. Carrier cutoff times and service availability may also affect when an expedited shipment arrives.
Shipping charges are not refundable solely because a carrier delivers a package later than its estimated transit time.
If a carrier provides Ninja with a refund for a service failure, Ninja may pass that refund to the customer when appropriate.
4. Shipping to Canada and Australia
Ninja currently offers international shipping to eligible addresses in Canada and Australia.
Available international shipping methods, estimated charges, and available services are displayed during checkout.
International delivery times vary and may be affected by customs processing, inspections, local carriers, public holidays, and other circumstances outside Ninja’s control.
International customers are responsible for confirming that the products ordered may be lawfully purchased and imported into their destination.
Ninja does not guarantee that every product is eligible for import into Canada or Australia. Import rules may vary by country, province, state, territory, product, ingredient, quantity, or intended use and may change without notice.
5. Customs, Duties, and Import Charges
International orders may be subject to customs duties, taxes, tariffs, brokerage fees, inspection fees, or other government charges.
Unless expressly included during checkout, these charges are not included in the product price or shipping charge paid to Ninja.
All applicable duties, taxes, tariffs, brokerage fees, and import charges are the responsibility of the recipient.
Ninja cannot control customs decisions or predict the amount of any import charge.
Customers are responsible for providing any information or documentation requested by customs authorities or the delivery carrier.
6. Customs Delays, Rejections, and Seizures
Ninja is not responsible for delays caused by customs authorities, border agencies, inspections, local carriers, or import regulations.
If an international order is refused entry, rejected, held, abandoned, or seized by customs or another government authority, Ninja cannot issue a refund unless the merchandise is returned to Ninja in its original, unopened, and resalable condition.
If an order is returned to Ninja, any refund will be subject to the Refund Policy.
Original shipping charges, return shipping charges, customs charges, duties, taxes, brokerage fees, and other costs incurred in connection with the shipment may be deducted from the refund where permitted by law.
No refund will be issued for an international shipment that is seized, destroyed, abandoned, or otherwise not returned to Ninja.
7. Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review the recipient name, street address, apartment or unit number, city, state or province, postal code, country, email address, and telephone number before submitting the order.
If you notice an address error, contact support@ninjaup.com as soon as possible and include your order number.
Ninja cannot guarantee that an address can be changed after an order has been submitted or processed.
Ninja is not responsible for delivery delays, failed deliveries, or losses caused by an incorrect or incomplete address supplied by the customer.
If an order is returned because of an incorrect address, an incomplete address, refusal, failure to collect the package, or unsuccessful delivery attempts, the customer may be responsible for additional shipping charges before the order can be shipped again.
8. Shipment Tracking
Tracking information will be sent to the email address associated with the order after the package ships.
Please allow up to 24 hours for tracking activity to appear in the carrier’s system.
International tracking may update less frequently while a package is in transit or undergoing customs processing.
A shipping confirmation means the package has been prepared for carrier transportation. It does not guarantee a particular delivery date.
9. Carrier Delays
After a package is handed to the carrier, transportation and delivery are managed by the carrier.
Weather, natural disasters, transportation disruptions, customs processing, labor interruptions, public holidays, security events, and high shipping volume may cause delays outside Ninja’s control.
Ninja will reasonably assist with available tracking information or carrier inquiries, but Ninja cannot guarantee or control a carrier’s delivery schedule.
10. Lost or Missing Shipments
If tracking has not updated for an unusual period, a shipment appears to be lost, or tracking shows delivery but the package cannot be located, the customer must first contact the shipping carrier directly to report the issue and begin a package search, delivery investigation, or claim where permitted by the carrier.
The customer should provide the carrier with the tracking number and any requested delivery information.
The customer must retain the carrier’s case, claim, or reference number and provide it to Ninja Support at support@ninjaup.com together with the Ninja order number.
Before reporting a delivered package as missing, customers should check the delivery location, household members, neighbors, mailroom, parcel locker, front desk, and local carrier office.
Ninja will reasonably assist with the carrier investigation and will complete any documentation or claim steps that the carrier requires the sender to complete.
Some carriers or shipment types may require Ninja, as the sender, to formally initiate or complete the claim.
The customer must cooperate with reasonable requests from Ninja or the carrier during the investigation.
Ninja may require the carrier’s investigation to be completed, or the applicable investigation period to expire, before determining whether a replacement, refund, or other resolution is appropriate.
Contacting Ninja does not replace the customer’s responsibility to contact the carrier and cooperate with the investigation.
Ninja is not responsible for packages lost or stolen after confirmed delivery unless the carrier confirms a delivery error or loss, except where otherwise required by applicable law.
11. Damaged or Incorrect Orders
If an order arrives with visible shipping damage or contains an incorrect item, contact support@ninjaup.com within 48 hours after the carrier records the order as delivered.
Please include:
Your order number.
A description of the problem.
Clear photographs of the product.
Clear photographs of the shipping box, mailing label, and packaging materials.
Please keep the damaged item and all packaging until Ninja confirms that they may be discarded.
After reviewing the claim, Ninja may arrange a replacement or another appropriate resolution.
Damaged products are generally replaced rather than refunded, except where a refund or other remedy is required by applicable law.
Suspected product defects that were not reasonably apparent at delivery are governed by the Refund Policy.
12. Refused and Undeliverable Shipments
Orders refused by the recipient or returned as undeliverable are subject to the Refund Policy.
Original shipping charges are not refundable.
Return shipping charges, carrier fees, customs charges, and other costs incurred because of the refusal or failed delivery may be deducted from any available refund where permitted by law.
If the customer requests reshipment, additional shipping charges may apply.
13. Returns and Refunds
Returns, refunds, final sale items, promotional purchases, damaged or defective products, and return eligibility are governed by Ninja’s Refund Policy.
Customers should contact support@ninjaup.com before sending a return.
Merchandise sent without the necessary order information or that does not satisfy the Refund Policy may not be accepted.
Approved returns should be sent to:
Ninja Supplements
1127 Royal Palm Beach Blvd
Suite 469
Royal Palm Beach, FL 33411
United States
Customers are responsible for return shipping costs unless the return results from an incorrect, damaged, or defective product for which Ninja has approved another arrangement.
14. Changes to This Shipping Policy
Ninja may update this Shipping Policy to reflect changes in shipping destinations, available services, carrier requirements, business practices, or applicable law.
The updated Shipping Policy will be posted on this page with a revised effective date.
15. Contact Ninja
For questions or problems concerning an order, shipping address, shipment, tracking information, delivery, damaged product, or incorrect item, contact Ninja Support:
Ninja LLC
1127 Royal Palm Beach Blvd
Suite 469
Royal Palm Beach, FL 33411
United States
Email: support@ninjaup.com
Please include your order number when contacting Ninja about an existing order.
Please use email for all order, shipping, tracking, delivery, damaged product, incorrect item, return, refund, subscription, or account matters.
Ninja’s Instagram, Facebook, TikTok, and other social media accounts are intended primarily for social media, marketing, and community engagement.
Messages sent through social media are not considered official customer support requests and may not be reviewed by the team responsible for orders, shipping, tracking, delivery, returns, refunds, subscriptions, or account issues.
To submit an official customer support request, email support@ninjaup.com.